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Service Engineering : Entwicklung und Gestaltung innovativer Dienstleistungen ; mit 18 Tabellen

{Hans-Jörg} Bullinger and {August-Wilhelm} Scheer and {Oliver} Grieble (2003)
to Dienstleistungsbetrieb Management by fbw on 2008-05-29 13:01:59
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Modellgestütztes Dienstleistungsbenchmarking

{Oliver} Grieble (2004)
to imported by fbw on 2008-05-29 13:01:59
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Modellbasiertes Dienstleistungsmanagement

August-Wilhelm Scheer and Oliver Grieble and Ralf Klein Service Engineering 19-50 (2003)
to maris modelling serviceengineering services by michael on 2008-01-04 16:59:10
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