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publications

(13)

• Business process redesign and information architecture: establishing the missing links
  James T. C. Teng and William J. Kettinger and Subashish Guha ICIS '92: Proceedings of the thirteenth international conference on Information systems 81--89 (1992)
  to cites.goarch mrefs research.bizInt.bpm research.bizInt.ea by msn and 1 other person on 2008-08-17 19:50:15
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• Business process redesign an information architecture: exploring the relationships
  James T. C. Teng and William J. Kettinger SIGMIS Database 26 30--42 (1995)
  to cites.goarch mrefs research.bizInt.bpm research.bizInt.ea by msn on 2008-08-17 19:50:14
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• Business Process Change: A Study of Methodologies, Techniques, and Tools
  William J. Kettinger and James T. C. Teng and Subashish Guha MIS Quarterly 21 55-80 (1997)
  to cites.pclass cites.procm mrefs research.bizInt.bpm by msn and 1 other person on 2008-04-04 00:13:51
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• Business Process Change: Reengineering Concepts, Methods and Tools
  Varun Grover and William J. Kettinger (1995)
  to business.mgmt cites.pclass info.refs.books mrefs research.bizInt.bpm by msn on 2008-04-02 12:41:10
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• Understanding the IS-User Divide in IT Innovation
  W.J. Kettinger and C.C. Lee Communications of the ACM 45 79--84 (2002)
  to imported by ademoor and 1 other person on 2006-05-10 15:52:21
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• "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement.
  William J. Kettinger and Choong C. Lee ICIS 197-204 (1997)
  to dblp by dblp on 2006-02-13 00:00:00
  | URL | BibTeX  
• Selling in the era of the "Net": integration of electronic commerce in small firms.
  William J. Kettinger and Gary Hackbarth ICIS 249-262 (1997)
  to dblp by dblp on 2006-02-13 00:00:00
  | URL | BibTeX  
• Business Process Change: A Study of Methodologies, Techniques, and Tools.
  William J. Kettinger and James T. C. Teng and Subashish Guha MIS Quarterly 21 (1997)
  to dblp by dblp and 1 other person on 2004-03-26 00:00:00
  | URL | BibTeX  
• Pragmatic Perspectives on the Measurement of Information Systems Service Quality.
  William J. Kettinger and Choong C. Lee MIS Quarterly 21 (1997)
  to dblp by dblp on 2004-03-26 00:00:00
  | URL | BibTeX  
• Business Process Redesign and Information Architecture: Establishing the Missing Links.
  James T. C. Teng and William J. Kettinger and Subashish Guha ICIS 81-89 (1992)
  to dblp by dblp and 1 other person on 2004-03-24 00:00:00
  | URL | BibTeX