sign in · help · news · about ·

BibSonomy :: author :: Scott Baggett ::

tag user group author concept BibTeX key search:all

The blue social bookmark and publication sharing system.

>
|
<

bookmarks

bookmarks per page: 5 10 20 50 100

RSS BibTeX RDF more

publications

(1)

<< < 1 > >>

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers.
Shannon W. Anderson, L. Scott Baggett, and Sally K. Widener Manufacturing & Service Operations Management 11(1):52-69 (2009)
to dblp by dblp on Mar 5, 2010, 12:00 AM
URL | BibTeX

<< < 1 > >>publications per page: 5 10 20 50 100

a gripper