@book{devine1991,
	title = {Empirical labor economics : the search approach},
	address = {Oxford Univ. Press},
	annote = {X, 343 S},
	author = {{Theresa J.} Devine and {Nicholas M.} Kiefer},
	howpublished = {New York [u.a.]},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+019226896&sourceid=fbw_bibsonomy},
	year = {1991},
	biburl = {http://www.bibsonomy.org/bibtex/216b85e969a05e1eed4841fa14d6ff779/fbw},
	description = {imported},
	isbn = {0-19-505936-0},
	keywords = {imported }
}

@book{scharnbacher1996,
	title = {Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung},
	address = {Oldenbourg},
	annote = {X, 117 S},
	author = {{Kurt} Scharnbacher and {Guido} Kiefer},
	howpublished = {München [u.a.]},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+211241636&sourceid=fbw_bibsonomy},
	year = {1996},
	biburl = {http://www.bibsonomy.org/bibtex/217ad8940a93261363cf0bea10908c3ab/fbw},
	description = {imported},
	isbn = {3-486-23883-3},
	keywords = {imported }
}

@book{kiefer1996,
	title = {Entwicklungstendenzen in der Automobilindustrie Südostasiens und der VR China},
	address = {EUROFORUM Deutschland GmbH},
	annote = {X, 442 S},
	author = {{Thomas} Kiefer},
	howpublished = {Düsseldorf},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+220714010&sourceid=fbw_bibsonomy},
	year = {1996},
	biburl = {http://www.bibsonomy.org/bibtex/2227a8e193de61a53b39956f626411f06/fbw},
	description = {imported},
	isbn = {3-9804902-0-3},
	keywords = {imported }
}

@book{scharnbacher1998,
	title = {Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung},
	address = {Oldenbourg},
	annote = {X, 117 S},
	author = {{Kurt} Scharnbacher and {Guido} Kiefer},
	edition = {2., unwesentlich veränd. Aufl},
	howpublished = {München [u.a.]},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+246701943&sourceid=fbw_bibsonomy},
	year = {1998},
	biburl = {http://www.bibsonomy.org/bibtex/238c0b4763af3319f1aacf0d8a8bb7b81/fbw},
	description = {imported},
	isbn = {3-486-24813-8},
	keywords = {imported }
}

@book{grill-kiefer2000,
	title = {Dienstleistungen im industriellen Anlagengeschäft : ein Marketing-Konzept zur Verbesserung des betriebsphasenbezogenen Kundennutzens},
	address = {Dt. Univ.-Verl.},
	annote = {XIII, 321 S},
	author = {{Gerhard} Grill-Kiefer},
	howpublished = {Wiesbaden},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+306798573&sourceid=fbw_bibsonomy},
	year = {2000},
	biburl = {http://www.bibsonomy.org/bibtex/2e3f93d9f5ab08b4ec5275cb98650c8c8/fbw},
	description = {imported},
	isbn = {3-8244-0499-0},
	keywords = {imported }
}

@book{kiefer2004,
	title = {Das große eBay-Handbuch : [Mailvorlagen und Verhaltenstipps für Formalitäten und Problemfälle ; Sicher: Top Ten der erfolgreichsten Kaufstrategien ; Fair: so gehen Sie Bewertungsärger aus dem Weg ; Hilfreich: Umgang mit Problemkunden, Zahlungsverweigerern & Co.]},
	address = {Data Becker},
	annote = {602 S},
	author = {{Philip} Kiefer and {Markus} Wilde and {Sabine} Wais},
	howpublished = {Düsseldorf},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+473231603&sourceid=fbw_bibsonomy},
	year = {2004},
	biburl = {http://www.bibsonomy.org/bibtex/281b8f548dd2eae376e638429c947a144/fbw},
	description = {imported},
	isbn = {3-8158-2397-8},
	keywords = {imported }
}

@book{wullenkord2005,
	title = {Business Process Outsourcing : ein Leitfaden zur Kostensenkung und Effizienzsteigerung im Rechnungs- und Personalwesen},
	address = {Vahlen},
	annote = {VIII, 180 S},
	author = {{Axel} Wullenkord and {Andreas} Kiefer and {Matthias} Sure},
	howpublished = {München},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+475123298&sourceid=fbw_bibsonomy},
	year = {2005},
	biburl = {http://www.bibsonomy.org/bibtex/200e8cba33df02ea19d46856f2c613eec/fbw},
	description = {imported},
	isbn = {3-8006-3140-7},
	keywords = {imported }
}

@book{lee2005,
	title = {Global marketing management : changes, challenges and new strategies},
	address = {Oxford Univ. Press},
	annote = {XIV, 582 S},
	author = {{Kiefer} Lee and {Steve} Carter},
	howpublished = {Oxford [u.a.]},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+484717049&sourceid=fbw_bibsonomy},
	year = {2005},
	biburl = {http://www.bibsonomy.org/bibtex/2691cb2f343a7358eff404a484ff173cc/fbw},
	description = {imported},
	isbn = {0-19-926752-9},
	keywords = {imported }
}

@book{kiefer2006,
	title = {Qualitätsmanagement mit Mind Maps : einfach und effektiv},
	address = {Vincentz Network},
	annote = {179 S},
	author = {{Bernd} Kiefer and {Bettina} Rudert and {+DZA300X+Bernd} Kiefer and {+DZA300X+Bettina} Rudert},
	howpublished = {Hannover},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+507529618&sourceid=fbw_bibsonomy},
	year = {2006},
	biburl = {http://www.bibsonomy.org/bibtex/2001f862d0b62fa5760518a03c993394c/fbw},
	description = {imported},
	isbn = {3-87870-646-4=978-3-87870-646-5},
	keywords = {imported }
}

@book{[hrsg.]2007,
	title = {IT & Electronic Guide China},
	address = {Inst. für Außenwirtschaft GmbH},
	annote = {198 S.},
	author = {{Thomas} Kiefer [Hrsg.]},
	howpublished = {Düsseldorf},
	url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+517112973&sourceid=fbw_bibsonomy},
	year = {2007},
	biburl = {http://www.bibsonomy.org/bibtex/2d33c0dd6e2431ea15ad132d0153b9698/fbw},
	description = {imported},
	isbn = {3-939717-20-7=978-3-939717-20-1},
	keywords = {imported }
}