@article{journals/msom/ArmonyPS09,
  added-at = {2010-03-05T00:00:00.000+0100},
  author = {Armony, Mor and Plambeck, Erica L. and Seshadri, Sridhar},
  biburl = {http://www.bibsonomy.org/bibtex/200672d88a6c57927cf1f028b71a04592/dblp},
  date = {2010-03-05},
  description = {dblp},
  ee = {http://dx.doi.org/10.1287/msom.1070.0194},
  interhash = {1e3c83bd27d8eb8b5c0fb8c65a04ed81},
  intrahash = {00672d88a6c57927cf1f028b71a04592},
  journal = {Manufacturing & Service Operations Management},
  keywords = {dblp},
  number = 1,
  pages = {19-32},
  timestamp = {2010-03-05T00:00:00.000+0100},
  title = {Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV).},
  url = {http://dblp.uni-trier.de/db/journals/msom/msom11.html#ArmonyPS09},
  volume = 11,
  year = 2009
}