@inproceedings{conf/or/JouiniDN04,
	title = {Stochastic Models of Customer Portfolio Management in Call Centers.},
	author = {Oualid Jouini and Yves Dallery and Rabie Nait-Abdallah},
	booktitle = {OR},
	crossref = {conf/or/2004},
	editor = {Hein A. Fleuren and Dick den Hertog and Peter M. Kort},
	pages = {59-66},
	url = {http://dblp.uni-trier.de/db/conf/or/or2004.html#JouiniDN04},
	year = {2004},
	biburl = {http://www.bibsonomy.org/bibtex/222ec73c274a4a5d554454bd4351e0a9c/dblp},
	description = {dblp},
	ee = {http://dx.doi.org/10.1007/3-540-27679-3_8}, isbn = {978-3-540-24274-1}, date = {2008-07-08},
	keywords = {dblp }
}