@article{bibtexkey,
	title = {Emphatic Communities: Reaching Out Across the Web},
	author = {Jenny Preece},
	journal = {interactions},
	number = {2},
	pages = {32-43},
	volume = {5},
	year = {1998},
	biburl = {http://www.bibsonomy.org/bibtex/26ff08f4ecac4c7d883bbea4c3d90b627/kochm},
	keywords = {community support }
}