@inproceedings{SKRR05-ESO,
	title = {Empowering Service Organizations by Integrating Creativity and Knowledge
	Management into the Service Development Process},
	author = {Thomas Schlegel and Alexander Karapidis and Holger Rath and Carsten Ritterskamp},
	booktitle = {Proceedings HCI International 2005},
	url = {https://web-imtm.iaw.ruhr-uni-bochum.de/pub/bscw.cgi/0/208299/30519/30519.pdf},
	year = {2005},
	biburl = {http://www.bibsonomy.org/bibtex/274bc009e93ad74224737a53714ca369c/imtm},
	timestamp = {2008.07.29}, owner = {trenovska}, imtm-code = {30519},
	keywords = {2005 IMTMPubl accepted referiert ritterskamp }
}