@article{journals/mansci/GurvichAM08,
  added-at = {2010-03-04T00:00:00.000+0100},
  author = {Gurvich, Itay and Armony, Mor and Mandelbaum, Avishai},
  biburl = {http://www.bibsonomy.org/bibtex/27d931bff5cd6edae256942968802e1c4/dblp},
  date = {2010-03-04},
  description = {dblp},
  ee = {http://dx.doi.org/10.1287/mnsc.1070.0825},
  interhash = {cc87fb65c377e25e91d7fbf0a8ac998f},
  intrahash = {7d931bff5cd6edae256942968802e1c4},
  journal = {Management Science},
  keywords = {dblp},
  number = 2,
  pages = {279-294},
  timestamp = {2010-03-04T00:00:00.000+0100},
  title = {Service-Level Differentiation in Call Centers with Fully Flexible Servers.},
  url = {http://dblp.uni-trier.de/db/journals/mansci/mansci54.html#GurvichAM08},
  volume = 54,
  year = 2008
}