@techreport{coombs2007cma,
	title = {Crisis Management and Communications},
	author = {W. Timothy Coombs},
	institution = {Institute for PR},
	url = {http://www.instituteforpr.org/essential_knowledge/detail/crisis_managem...},
	year = {2007},
	biburl = {http://www.bibsonomy.org/bibtex/293925ee58b72011006b51af08a2ef6b8/acf},
	keywords = {Communications Krisenkommunikation crisis }
}