@incollection{malone03handbook,
	title = {Tools for Inventing Organizations: Toward a Handbook of Organizational Processes},
	author = {Thomas W. Malone and Kevin Crowston and Jintae Lee and Brian T. Pentland and Chrysanthos Dellarocas and George M. Wyner and John Quimby and Abraham Bernstein and George A. Herman and Mark Klein and Charles S. Osborn and Elisa O'Donnell},
	booktitle = {Organizing Business Knowledge. The MIT Process Handbook},
	editor = {Thomas W. Malone and Kevin Crowston and George A. Herman},
	publisher = {MIT Press},
	url = {http://mitpress.mit.edu/books/chapters/0262134292chap1.pdf},
	year = {2003},
	biburl = {http://www.bibsonomy.org/bibtex/2a312ddca91521d5d3da8744e16998da0/msn},
	keywords = {cites.pclass cites.procm research.bizInt.bpm }
}