@inproceedings{klingner2011managing,
  added-at = {2011-09-12T09:58:20.000+0200},
  author = {Klingner, Stephan and Böttcher, Martin and Becker, Michael and Döhler, Arndt},
  biburl = {http://www.bibsonomy.org/bibtex/2a471f17d34056185523f6b8ab5a95199/sesat},
  booktitle = {RESER 2011 Productivity of Services NextGen - Beyond Output/Input. Programme and Abstracts.},
  day = {8th-9th},
  editor = {Ganz, Walter and Kicherer, Florian and Schletz, Alexander},
  interhash = {c4aaeea9f00eff30719abeac5ed9c527},
  intrahash = {a471f17d34056185523f6b8ab5a95199},
  isbn = {978-3-8396-0297-3},
  keywords = {group_ccsd klingner language_english michael.becker sys:relevantfor:bis sys:relevantfor:infai},
  month = {September},
  pages = 150,
  timestamp = {2011-09-12T09:58:20.000+0200},
  title = {Managing complex service portfolios},
  year = 2011
}