@techreport{ISO9000,
	title = {{ISO/IEC 9000:2000 Quality Management Systems -- Fundamentals and vocabulary}},
	author = { {International Organization for Standardization}},
	institution = {{International Organization for Standardization}},
	year = {2000},
	biburl = {http://www.bibsonomy.org/bibtex/2bbb20dd26cb26867e27f5e2604721d80/caduta},
	keywords = {imported }
}