@misc{ieKey,
	title = {Creating the customer-driven library: building on the bookstore model},
	author = {Jeannette A. Woodward},
	year = {2005},
	biburl = {http://www.bibsonomy.org/bibtex/2beb995f3e7575fa64e815dd13887c117/ch},
	keywords = {LIS bibliothek bibliothek20 woodward öffentlichkeitsarbeit }
}