@inproceedings{BuSc03a,
	title = {Service Engineering - Entwicklung und Gestaltung innovativer Dienstleistungen},
	author = {Hans-Jörg Bullinger and August-Wilhelm Scheer},
	booktitle = {Service Engineering - Entwicklung und Gestaltung innovativer Dienstleistungen},
	editor = {Hans-Jörg Bullinger and August-Wilhelm Scheer},
	pages = {3-18},
	year = {2003},
	biburl = {http://www.bibsonomy.org/bibtex/2eecae422600e077d78b955337a755572/michael},
	keywords = {imported }
}