@article{kettinger97bpr,
	title = {Business Process Change: A Study of Methodologies, Techniques, and Tools},
	author = {William J. Kettinger and James T. C. Teng and Subashish Guha},
	journal = {MIS Quarterly},
	number = {1},
	pages = {55-80},
	url = {http://links.jstor.org/sici?sici=0276-7783\%28199703\%2921\%3A1\%3C55\%3ABPCASO\%3E2.0.CO\%3B2-I},
	volume = {21},
	year = {1997},
	biburl = {http://www.bibsonomy.org/bibtex/2f1ab6f1d50b0846afac1a1ef57d4e5af/msn},
	keywords = {cites.pclass cites.procm mrefs research.bizInt.bpm }
}