@inproceedings{conf/isiwi/Osterwalder04,
	title = {Records Management und Total Quality Management: Ein noch unberührtes Forschungsgebiet?},
	author = {Daniel Osterwalder},
	booktitle = {ISI},
	crossref = {conf/isiwi/2004},
	editor = {Bernard Bekavac and Josef Herget and Marc Rittberger},
	pages = {101-124},
	publisher = {Hochschulverband für Informationswissenschaft},
	series = {Schriften zur Informationswissenschaft},
	url = {http://dblp.uni-trier.de/db/conf/isiwi/isi2004.html#Osterwalder04},
	volume = {42},
	year = {2004},
	biburl = {http://www.bibsonomy.org/bibtex/2f1f50e62acddc0272380694d351acc2e/dblp},
	description = {dblp},
	isbn = {3-89669-706-4}, date = {2004-12-07},
	keywords = {dblp }
}