@article{Row00,
	title = {The Perfect SLA},
	author = {Adrian Rowland},
	journal = {Internet Industry (Online Magazine)},
	volume = {Fall/Winter 2000},
	year = {2000},
	biburl = {http://www.bibsonomy.org/bibtex/2f20c0272c930fe90da0261cc2f6ee526/falkowski},
	keywords = {imported }
}