@article{journals/dss/TeoDP06,
	title = {Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore.},
	author = {Thompson S. H. Teo and Paul Raj Devadoss and Shan Ling Pan},
	journal = {Decision Support Systems},
	number = {3},
	pages = {1613-1627},
	url = {http://dblp.uni-trier.de/db/journals/dss/dss42.html#TeoDP06},
	volume = {42},
	year = {2006},
	biburl = {http://www.bibsonomy.org/bibtex/2f39fd5f10a3c530ed5f97c25f62684aa/dblp},
	description = {dblp},
	ee = {http://dx.doi.org/10.1016/j.dss.2006.01.007}, date = {2007-01-23},
	keywords = {dblp }
}