@inproceedings{Kern2009,
  added-at = {2009-09-03T23:47:42.000+0200},
  address = {Berlin},
  author = {Kern, Heiko and B{\"o}ttcher, Martin and K{\"u}hne, Stefan and Meyer, Kyrill},
  biburl = {http://www.bibsonomy.org/bibtex/24efcee2f0deab8b8655389e3d70d590e/ebie},
  booktitle = {Dienstleistungsmodellierung -- Methoden, Werkzeuge und Branchenl{\"o}sungen},
  editor = {Thomas, Oliver and N{\"u}ttgens, Markus},
  interhash = {39d550323489f2f94791b93bc852a690},
  intrahash = {4efcee2f0deab8b8655389e3d70d590e},
  isbn = {978-3-7908-2098-0},
  keywords = {2009 amor autofusa ebie group_ebie kern kuehne language_deutsch orvia sys:relevantFor:bis sys:relevantFor:infai},
  pages = {3--16},
  pdf = {http://www.springerlink.com/content/hr822234gv56k34h/fulltext.pdf},
  publisher = {Physica-Verlag},
  timestamp = {2009-09-03T23:47:42.000+0200},
  title = {Ansatz zur ganzheitlichen Erzeugung und Verarbeitung von Dienstleistungsmodellen},
  url = {http://www.springer.com/business/business+information+systems/book/978-3-7908-2098-0},
  year = 2009
}