@misc{ieKey,
        title = {Creating the customer-driven library: building on the bookstore model},
        author = {Jeannette A. Woodward},
        year = 2005,
        biburl = {http://www.bibsonomy.org/bibtex/2beb995f3e7575fa64e815dd13887c117/ch},
	keywords = {öffentlichkeitsarbeit woodward LIS bibliothek20 bibliothek}
}