@inproceedings{HLPF10-ARo,
  added-at = {2010-05-27T15:47:06.000+0200},
  author = {Herrmann, Thomas and Loser, Kai-Uwe and Plötz, Thomas and Fink, Gernot A.},
  biburl = {http://www.bibsonomy.org/bibtex/2710ca38af0bc7cf48d2c400f43ea7056/imtm},
  booktitle = {submitted to COOP’10 – 9th International Conference on the Design of Cooperative Systems.},
  interhash = {14df0588912f6cc9f012b657f8706283},
  intrahash = {710ca38af0bc7cf48d2c400f43ea7056},
  keywords = {IMTM-Publ submitted herrmann loser 2010},
  owner = {loser},
  timestamp = {2010-05-27T15:47:06.000+0200},
  title = {Automatic Recognition of Handwritten Notes – A Means of Supporting Electronic Brainstorming},
  year = 2010
}

@inproceedings{SKRR05-ESO,
  added-at = {2010-03-04T13:33:48.000+0100},
  address = {Mahwah,NJ},
  author = {Schlegel, Thomas and Karapidis, Alexander and Rath, Holger and Ritterskamp, Carsten},
  biburl = {http://www.bibsonomy.org/bibtex/25b845c75ae8eb88e4e30f683d642f08e/imtm},
  booktitle = {Proceedings HCI International 2005},
  comment = {TH-Komm2: gibt es da keinen Editor und Ort zu?  AF-Komm: Gibt es keine Angaben zu  TH-Komm09-11: Editor G. Salvendy, Publisher: LAwrence Erlbaum Associates, ORT: Mahwah,NJ (kostete mich 20 Minuten Internet-Recherche)  AF-Komm: Danke und erledigt!},
  editor = {Salvendy, G.},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\SKRR05-ESO.pdf:PDF},
  imtm-bscw = {https://web-imtm.iaw.ruhr-uni-bochum.de/pub/bscw.cgi/0/208299/30519/30519.pdf},
  imtm-code = {30519},
  interhash = {62184ed024dbdf7ca93df1c2d65f2cbb},
  intrahash = {5b845c75ae8eb88e4e30f683d642f08e},
  keywords = {IMTM-Publ accepted referiert ritterskamp 2005},
  note = {Online-Proceedings},
  owner = {trenovska},
  publisher = {Lawrence Erlbaum Associates},
  timestamp = {2010-03-04T13:33:48.000+0100},
  title = {Empowering Service Organizations by Integrating Creativity and Knowledge Management into the Service Development Process},
  url = {http://www.sociotech-lit.de/SKRR05-ESO.pdf},
  year = 2005
}

@article{Lose08-ZSd,
  added-at = {2010-03-04T13:33:48.000+0100},
  author = {Loser, Kai-Uwe},
  biburl = {http://www.bibsonomy.org/bibtex/2e6ba5511268b5d7491a1a957feb51783/imtm},
  comment = {TH-Komm09-11: Die Volumeangabe kann nicht stimmen und fehlt auch auf dem PDF  AF-Komm: erledigt},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\Lose08-ZSd.pdf:PDF},
  interhash = {726e3d551dbbfe5b7ea8616947e647e9},
  intrahash = {e6ba5511268b5d7491a1a957feb51783},
  journal = {Datenschutz Nachrichten},
  keywords = {IMTM-Publ transferorientiert loser 2008},
  number = 1,
  owner = {trenovska},
  pages = {14-17},
  timestamp = {2010-03-04T13:33:48.000+0100},
  title = {Zum Stand der Entwicklung von E-Learning-Systemen zwischen informationeller Selbstbestimmung und Freiheit der Lehre},
  url = {http://www.sociotech-lit.de/Lose08-ZSd.pdf},
  year = 2008
}

@inproceedings{Herr88-GdS,
  added-at = {2010-03-04T13:33:48.000+0100},
  address = {Berlin},
  author = {Herrmann, Thomas},
  biburl = {http://www.bibsonomy.org/bibtex/2fc25f6afe3cb832c13497b5b83e513f8/imtm},
  booktitle = {Vernetzte und komplexe Informatik-Systeme - GI - 18.Jahrestagung, Hamburg, 17.-19. Oktober},
  comment = {TH-okay},
  editor = {Valk, Rüdiger},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\Herr88-GdS.pdf:PDF},
  imtm-code = {28801},
  interhash = {7c9a49f9ec70a94ca2d3ab0cd0e918f8},
  intrahash = {fc25f6afe3cb832c13497b5b83e513f8},
  keywords = {IMTM-Publ accepted referiert herrmann 1988},
  owner = {trenovska},
  pages = {S. 521-532. },
  publisher = {Springer Verlag},
  timestamp = {2010-03-04T13:33:48.000+0100},
  title = {Grenzen der Software-Ergonomie bei betrieblichen ISDN-Systemen},
  url = {http://www.sociotech-lit.de/Herr88-GdS.pdf},
  year = 1988
}

@inproceedings{SPKH08-Bli,
  abstract = {Although reference models are focal research objects in our discipline, surprisingly little guidance can be found on the actual process of identifying and resolving adaptations to reference models. Hence, we present a participatory workshop approach that enables participants to resolve on adaptations by modelbased discourse. We found that three design principles influence the outcome of the workshop: First, we argue that reference model should be constructed as a set of modules to reduce the complexity of adaptation tasks. The modules come with a domain-specific set of adaptation triggers. Second, we applied a discursive process walkthrough. We use the triggers as guiding questions during this phase. Third, when the participants resolved on an adaptation to the model, they additionally had to agree on action items that are necessary to implement the adaptations made. Overall, our workshop approach closes the gap between construction and use of reference models.},
  added-at = {2010-03-04T13:33:47.000+0100},
  address = {Berlin},
  biburl = {http://www.bibsonomy.org/bibtex/2d075d5de6258dfe0b776617e0fe5e845/imtm},
  booktitle = {Multikonferenz Wirtschaftsinformatik, MKWI 2008, München, 26.2.2008 - 28.2.2008},
  comment = {TH-okay},
  crossref = {JaHP08-MsI Pril08-SIo PRSH09-Mcr BPRS09-Zii},
  editor = {Bichler, Martin and Hess, Thomas and Krcmar, Helmut and Lechner, Ulrike and Matthes, Florian and Picot, Arnold and Speitkamp, Benjamin and Wolf, Petra},
  file = {:C\:\\Users\\Alexandra\\Desktop\\Arbeit\\Publikationen PDFs\\Bearbeitet$root$:PDF},
  interhash = {f8992935c00393f023ca3a5ed059f0cc},
  intrahash = {d075d5de6258dfe0b776617e0fe5e845},
  keywords = {IMTM-Publ akzeptiert referiert prilla herrmann 2008},
  owner = {trenovska},
  pages = {1577-1588},
  publisher = {GITO-Verlag},
  timestamp = {2010-03-04T13:33:47.000+0100},
  title = {Bringing life into references process models: A participatory approach for identifying, discussing, and resolving model adaptations.},
  url = {http://www.sociotech-lit.de/SPKH08-Bli.pdf},
  year = 2008
}

@inproceedings{HeLM00-ITa,
  added-at = {2010-03-04T13:33:47.000+0100},
  address = {Palo Alto},
  author = {Herrmann, Th. and Loser, K.-U. and Moysich, K.},
  biburl = {http://www.bibsonomy.org/bibtex/20859c8b9d04bd09a0fbc0482f5146230/imtm},
  booktitle = {Designing Digital Environments — Bringing in More Voices, Proceedings of the Participatory Design Conference 2000, CPSR, Palo Alto.},
  comment = {TH-Komm2: DA müsste es eigenltich auch editoren geben einen Ort und VErlag  AF-Komm: Kann ich bei Recherchen nicht finden  TH-Komm09-11: Die Editoren sind:Cherkasky, T.; Greenbaum, J.;  Mambrey, P.; Pors, J.K.(eds.), Proceedings of PDC 2000, CPSR,  Palo Alto. Fehlende links: Kautz 94; sowie Schwabe (siehe: http://www.ifi.uzh.ch/pax/uploads/pdf/publication/406/Auf_dem_Weg_zu_einer_Groupware_-_Didaktik_-_Erfahrungen_und_Konzepte_aus_den_Schulungen_in_Cuparla.pdf) und Timm98 et al  AF-Komm: Kautz, Schwabe und Angaben erledigt; Rest offen},
  crossref = {HKLM04-SWD LoHe02-Efp},
  editor = {Cherkasky, T. and Greenbaum, J. and Mambrey, P. and Pors, J.K.},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\HeLM00-ITa.pdf:PDF},
  imtm-bscw = {https://web-imtm.iaw.ruhr-uni-bochum.de/pub/bscw.cgi/0/208299/30005/30005.pdf},
  imtm-code = {30005},
  interhash = {e2ea5c55698109afee4e1fc5375920e3},
  intrahash = {0859c8b9d04bd09a0fbc0482f5146230},
  keywords = {IMTM-Publ accepted referiert loser herrmann moysich 2000},
  owner = {trenovska},
  pages = {106 - 115 },
  publisher = {CPSR},
  timestamp = {2010-03-04T13:33:47.000+0100},
  title = {Intertwining Training and Participatory Design for the Development of Groupware Applications},
  url = {http://www.sociotech-lit.de/HeLM00-ITa.pdf},
  year = 2000
}

@article{KiHe08-Cca,
  added-at = {2010-03-04T13:33:47.000+0100},
  author = {Herrmann, T. and Kienle, A.},
  biburl = {http://www.bibsonomy.org/bibtex/27e6eccdd74ca7db434b4080f7ebe2acf/imtm},
  comment = {TH-Komm09-11: Litclick - muss in die Originalseiten:pwd-SChutz  AF-Komm: Rücksprache},
  crossref = {CaHe09-NiC},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\HeKi08-Cca.pdf:PDF},
  interhash = {61262e660646b94c7a855c2cc2675bfb},
  intrahash = {7e6eccdd74ca7db434b4080f7ebe2acf},
  journal = {International Journal of Computer Supported Collaborative Learning},
  keywords = {IMTM-Publ zur_Diskussion kienle herrmann 2008},
  number = 3,
  owner = {trenovska},
  pages = {273-299},
  timestamp = {2010-03-04T13:33:47.000+0100},
  title = {Context-oriented communication and the design of computer supported discursive learning.},
  url = {http://www.sociotech-lit.de/HeKi08-Cca.pdf},
  volume = 3,
  year = 2008
}

@inproceedings{HeJL04-RCa,
  added-at = {2010-03-04T13:33:46.000+0100},
  address = {Amsterdam},
  author = {Herrmann, Thomas and Jahnke, Isa and Loser, Kai-Uwe},
  biburl = {http://www.bibsonomy.org/bibtex/2094a3223a0a60e31270b0645d9d4a3e5/imtm},
  booktitle = {Cooperative Systems Design: Scenario-Based Design of Collaborative Systems},
  comment = {TH-komm09-11:litclick-problems:Brown & Grey;Goffmann fehlt; Matthes fehlt; Montgomery 2000 fehlt; Stewart; Strijbos; Wellmann 97 - falscher Link;  AF-Komm: Matthes, Strijbos, Wellmann 97 erledigt; Rest offen},
  crossref = {JaRH05-SRS Herr10-SoC},
  editor = {Darses, F. and Dieng, R. and Simone, C. and Zackland, M.},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\HeJL04-RCa.pdf:PDF},
  imtm-bscw = {https://web-imtm.iaw.ruhr-uni-bochum.de/pub/bscw.cgi/0/208299/30402/30402.pdf},
  imtm-code = {30402},
  interhash = {5acddaf642158862537f2262588e446f},
  intrahash = {094a3223a0a60e31270b0645d9d4a3e5},
  isbn = {1586034227},
  journal = {Francoise Darses; Rose Dieng; Carla Simone; Manuel Zackland (Eds.): Cooperative Systems Design. Amsterdam: IOS Press.  Cooperative Systems Design: Scenario-Based Design of Collaborative Systems   F. Darses; R. Dieng; C. Simone; M. Zackland},
  keywords = {IMTM-Publ accepted referiert loser herrmann jahnke 2004},
  owner = {trenovska},
  pages = {163-178 },
  publisher = {IOS Press},
  timestamp = {2010-03-04T13:33:46.000+0100},
  title = {The Role Concept as a Paradigm for Designing Community Systems},
  url = {http://www.sociotech-lit.de/HeJL04-RCa.pdf},
  year = 2004
}

@inproceedings{Herr10-SoC,
  added-at = {2010-03-04T13:33:46.000+0100},
  address = {Berlin},
  author = {Herrmann, T.},
  biburl = {http://www.bibsonomy.org/bibtex/2d867755bd6ecc692c9bb1ae7753dd711/imtm},
  booktitle = {From CSCW to Web 2.0},
  comment = {TH-Komm-AT: wg. Litclick  AT-Komm: komplett fertig},
  editor = {D.Randall and P.Salembier},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\Herr10-SoC.pdf:PDF},
  interhash = {8a373308e75d2f6cfe9e8d2c3123b70d},
  intrahash = {d867755bd6ecc692c9bb1ae7753dd711},
  keywords = {IMTM-Publ herrmann 2010},
  owner = {trenovska},
  publisher = {Springer},
  timestamp = {2010-03-04T13:33:46.000+0100},
  title = {Support of Collaborative Creativity for co-located Meetings},
  url = {www.sociotech-lit.de/Herr10-SoC.pdf},
  year = 2010
}

@inproceedings{GoHe08-CVa,
  added-at = {2010-03-04T13:33:45.000+0100},
  address = {Berlin, Heidelberg},
  author = {Goedicke, Michael and Herrmann, Thomas},
  biburl = {http://www.bibsonomy.org/bibtex/2a930d6a1622982b5e141e015fdf662be/imtm},
  book = {Innovations for Requirement Analysis. From Stakeholders' Needs to Formal Designs: 14th Monterey Workshop 2007, Monterey, CA, USA, September 10-13, 2007. Revised Selected Papers},
  booktitle = {Innovations for Requirement Analysis. From Stakeholders' Needs to Formal Designs},
  comment = {TH-Komm-AT: Bitte verlinekn und Quellenangabe auf das PDF},
  doi = {http://dx.doi.org/10.1007/978-3-540-89778-1_8},
  editor = {Paech, B. and Martell, C.},
  file = {GoHe08-CVa.pdf:GoHe08-CVa.pdf:PDF},
  interhash = {74b44816c15b03419481655ff329bb47},
  intrahash = {a930d6a1622982b5e141e015fdf662be},
  isbn = {978-3-540-89777-4},
  keywords = {IMTM-Publ herrmann 2008},
  pages = {62--84},
  publisher = {Springer-Verlag},
  timestamp = {2010-03-04T13:33:45.000+0100},
  title = {A Case for ViewPoints and Documents},
  url = {www.sociotech-lit.de/GoHe08-CVa.pdf},
  year = 2008
}

@article{BoRP09-IiW,
  added-at = {2010-03-04T13:33:45.000+0100},
  author = {Borowiak, Yvonne and Ritterskamp, Carsten and Prilla, Michael},
  biburl = {http://www.bibsonomy.org/bibtex/2fa8f4ca01c3bd50e56fd9f620e7294f5/imtm},
  file = {:\\File-imtm\\literatur\\sociotech-lit\\BoRP09-IiW.pdf:PDF},
  interhash = {57db4890e729fe40264f01a1aca6ba64},
  intrahash = {fa8f4ca01c3bd50e56fd9f620e7294f5},
  journal = {Journal Arbeit},
  keywords = {IMTM-Publ borowiak ritterskamp prilla 2009},
  month = {Sommer},
  owner = {trenovska},
  pages = {8-9},
  timestamp = {2010-03-04T13:33:45.000+0100},
  title = {Innovationsarbeit im Web 2.0. Sind Sie bereit?},
  url = {http://www.sociotech-lit.de/BoRP09-IiW.pdf},
  volume = 1,
  year = 2009
}

@inproceedings{BBHK08-Esw,
  added-at = {2010-01-15T10:45:08.000+0100},
  address = {Berlin},
  author = {Böhmann, T. and Burr, W. and Herrmann, T. and Krcmar, H. and Miller, R. and Prilla, M. and Reuter, U. and Schermann, M. and Zeugner, S.},
  biburl = {http://www.bibsonomy.org/bibtex/2a38df14c884c9f3980834e46af4f9e64/imtm},
  booktitle = {Technologie - Innovation - Dienstleistung. Tagungsband 7. Dienstleistungstagung des BMBF},
  editor = {für Bildung und Forschung (BMBF), Bundesministerium},
  file = {:\\\\FILE-IMTM\\Literatur\\sociotech-lit\\BBHK08-Esw.pdf:PDF},
  interhash = {8f71b3f8e19b70c582ff490bb4e3bee4},
  intrahash = {a38df14c884c9f3980834e46af4f9e64},
  keywords = {2008 IMTM-Publ herrmann prilla transferorientiert},
  owner = {trenovska},
  publisher = {BMBF},
  timestamp = {2010-01-15T10:45:08.000+0100},
  title = {Exporting services with modular service architectures: Flexible methods for planning, validating, and implementing services for international markets.},
  url = {http://www.sociotech-lit.de/BBHK08-Esw.pdf},
  year = 2008
}

@inproceedings{BBBH10-MTi,
  added-at = {2009-11-17T13:48:21.000+0100},
  author = {Bennewitz, S. and Böhmann, T. and Burr, W. and Herrmann, T. and Krcmar, H. and Prilla, M. and Reuter, U. and Schermann, M.},
  biburl = {http://www.bibsonomy.org/bibtex/23025cbd91272b4d1952c9825f27a7b98/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {e7e08f736537af1ddb44e5fc8add44b8},
  intrahash = {3025cbd91272b4d1952c9825f27a7b98},
  keywords = {2010 IMTM-Publ herrmann prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:48:21.000+0100},
  title = {The MARIS Toolkit in a Nutshell},
  year = 2010
}

@incollection{LoPH10-TFo,
  added-at = {2009-11-17T13:47:53.000+0100},
  address = {Wiesbaden},
  author = {Loser, Kai-Uwe and Prilla, Michael and Herrmann, Thomas},
  biburl = {http://www.bibsonomy.org/bibtex/267a78109cf12e60d9d3d88238db0ebb9/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {3866be4b21ad2ff52cf20f3218948de1},
  intrahash = {67a78109cf12e60d9d3d88238db0ebb9},
  keywords = {2010 IMTM-Publ herrmann loser prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:47:53.000+0100},
  title = {Theoretical Foundations of the Socio-Technical Walkthrough},
  year = 2010
}

@inproceedings{PrJa10-SWp,
  added-at = {2009-11-17T13:47:24.000+0100},
  author = {Prilla, M. and Jahnke, I.},
  biburl = {http://www.bibsonomy.org/bibtex/21f9790c0c875d849f62e7ec854386735/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {08e3a99f5a43249913a752e9ff2eac37},
  intrahash = {1f9790c0c875d849f62e7ec854386735},
  keywords = {2010 IMTM-Publ jahnke prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:47:24.000+0100},
  title = {The Socio-Technical Walkthrough for participatory process design},
  year = 2010
}

@inproceedings{PRSB10-Pse,
  added-at = {2009-11-17T13:46:56.000+0100},
  author = {Prilla, M. and Reuter, U. and Schermann, M. and Bennewitz, S. and Burr, W. and Herrmann, T. and Krcmar, H.},
  biburl = {http://www.bibsonomy.org/bibtex/2faa29168d1b21f3c90a2766795a40f28/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {14ea20e6118742527aa8678ee18d14d2},
  intrahash = {faa29168d1b21f3c90a2766795a40f28},
  keywords = {2010 IMTM-Publ herrmann prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:46:56.000+0100},
  title = {Preparing for service export: the Case of M-GAMMA},
  year = 2010
}

@inproceedings{PrSB10-Bfa,
  added-at = {2009-11-17T13:46:29.000+0100},
  author = {Prilla, Michael and Schermann, Michael and Böhmann, Tilo},
  biburl = {http://www.bibsonomy.org/bibtex/26d52facc7e1c20952f3704fe5ba7989e/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {20b335ebff4ad1a9eca34dc1b66bb474},
  intrahash = {6d52facc7e1c20952f3704fe5ba7989e},
  keywords = {2010 IMTM-Publ prilla},
  owner = {trenovska},
  publisher = {Gabler},
  referenced_in = {KIM},
  timestamp = {2009-11-17T13:46:29.000+0100},
  title = {Balancing flexibility and standards in international facility management with the MARIS method: the Case of M-BETA},
  year = 2010
}

@inproceedings{PSHK10-Pmw,
  added-at = {2009-11-17T13:45:52.000+0100},
  author = {Prilla, M. and Schermann, M. and Herrmann, T. and Krcmar, H.},
  biburl = {http://www.bibsonomy.org/bibtex/2d8e3d642fd02807c9d6621ee824bea9d/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {ea10682dcf7b62fc0044abd19da52273},
  intrahash = {d8e3d642fd02807c9d6621ee824bea9d},
  keywords = {2010 IMTM-Publ herrmann prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:45:52.000+0100},
  title = {Process modeling with SeeMe: a modeling method for service processes},
  year = 2010
}

@inproceedings{SBPK10-Sm,
  added-at = {2009-11-17T13:45:22.000+0100},
  author = {Schermann, M. and Böhmann, T. and Prilla, M. and Krcmar, H.},
  biburl = {http://www.bibsonomy.org/bibtex/2f17c09ad33751cbee9af474d7c644925/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {3ba44611647195ac601e914e97c2c6bd},
  intrahash = {f17c09ad33751cbee9af474d7c644925},
  keywords = {2010 IMTM-Publ prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:45:22.000+0100},
  title = {Service modularization},
  year = 2010
}

@inproceedings{SPHK10-Dsw,
  added-at = {2009-11-17T13:45:03.000+0100},
  author = {Schermann, M. and Prilla, M. and Herrmann, T. and Krcmar, H.},
  biburl = {http://www.bibsonomy.org/bibtex/2df6d7a4a04ef3d58624cbbd56056503a/imtm},
  booktitle = {Implementing International Services. A tailorable method for market assessment, modularization and process transfer},
  editor = {Böhmann, Tilo and Burr, Wolfgang and Herrmann, Thomas and Krcmar, Helmut},
  interhash = {0727049ecbffd071a9909f1938ae8121},
  intrahash = {df6d7a4a04ef3d58624cbbd56056503a},
  keywords = {2010 IMTM-Publ herrmann prilla},
  owner = {trenovska},
  publisher = {Gabler},
  timestamp = {2009-11-17T13:45:03.000+0100},
  title = {Designing services with reference models},
  year = 2010
}