@inproceedings{JaHP08,
        title = {Modellierung statt Interviews? Eine ‚neue’ qualitative Erhebungsmethode},
        author = {Isa Jahnke and Thomas Herrmann and Michael Prilla},
        booktitle = {Proceedings of Mensch und Computer 2008 (forthcoming)},
        year = 2008,
        groups = {public},
	biburl = {http://www.bibsonomy.org/bibtex/284372acc69e94513cf235fa377fe650e/michael},
	keywords = {ownstuff modeling imtm stwt DISS myown maris empirical}
}

@inproceedings{BBHK08,
        title = {Exporting services with modular service architectures: Flexible methods
	for planning, validating, and implementing services for international
	markets},
        author = {Tilo Böhmann and Wolfgang Burr and Thomas Herrmann and Helmut Krcmar and Ronald Miller and Michael Prilla and Ute Reuter and Michael Schermann and Sandra Zeugner},
        booktitle = {Technologie - Innovation - Dienstleistung. Tagungsband 7. Dienstleistungstagung},
        year = 2008,
        groups = {public},
	biburl = {http://www.bibsonomy.org/bibtex/2d19bf5ff46ef7d5d2b24e55986975ea2/michael},
	keywords = {myown services ownstuff serviceengineering maris}
}

@inproceedings{PrSH08,
        title = {Von „Wicked Problems“ zu semi-strukturierten Prozessen: Modellgestützte
	Planung internationaler Dienstleistungsprozesse},
        author = {Michael Prilla and Rainer Skrotzki and Thomas Herrmann},
        booktitle = {Export und Internationalisierung wissensintensiver Dienstleistungen},
        editor = {Tilo Böhmann and Helmut Krcmar},
        year = {2008 (forthcoming)},
        groups = {public},
	biburl = {http://www.bibsonomy.org/bibtex/2632664afa84b333b2d9e895fba6982db/michael},
	keywords = {myown maris modelling services serviceengineering ownstuff}
}

@inbook{WoPa04,
        title = {Dienstleistungsmanagement und Standortentscheidungen im internationalen
	Kontext - Möglichkeiten und Grenzen des Einsatzes betriebswirtschaftlicher
	Verfahren},
        author = {Herbert Woratschek and Sven Pastowski},
        chapter = 3,
        pages = {215-240},
        publisher = {Gabler},
        year = 2004,
        timestamp = {2006.10.17},
	owner = {prilla},
	biburl = {http://www.bibsonomy.org/bibtex/25744a27eec7f59887d2366f6e5fcc05d/michael},
	keywords = {services maris}
}

@inproceedings{SPKH08,
        title = {Bringing life into references process models: A participatory approach
	for identifying, discussing, and resolving model adaptations},
        author = {M. Schermann and M. Prilla and H. Krcmar and T. Herrmann},
        booktitle = {Proceedings of Mulitkonferenz Wirtschaftsinformatik (MKWI 08)},
        year = 2008,
        timestamp = {2007.11.28},
	biburl = {http://www.bibsonomy.org/bibtex/282aecfe1ca738e113aa240876fe611ff/michael},
	keywords = {maris process DISS model ownstuff services stwt referencemodelling serviceengineering imtm}
}

@inproceedings{ScGK03,
        title = {Modellbasiertes Dienstleistungsmanagement},
        author = {August-Wilhelm Scheer and Oliver Grieble and Ralf Klein},
        booktitle = {Service Engineering},
        chapter = 1,
        editor = {Hans-Jörg Bullinger and August-Wilhelm Scheer},
        pages = {19-50},
        publisher = {Springer},
        year = 2003,
        timestamp = {2006.10.12},
	owner = {prilla},
	biburl = {http://www.bibsonomy.org/bibtex/282ebfa6e15b92d9d7aa917efd5f1e3e9/michael},
	keywords = {serviceengineering services maris modelling}
}

@article{OsBo01a,
        title = {Organisatorische Entw�rfe von wissensintensiven Dienstleistungen},
        author = {Margit Osterloh and Leo Boos},
        journal = {Handbuch Dienstleistungsmanagement},
        pages = {783-802},
        year = 2001,
        timestamp = {2007.05.24},
	biburl = {http://www.bibsonomy.org/bibtex/2b65d0166fcc28fff76e9a57169be0a7b/michael},
	keywords = {maris services,}
}

@article{Mill03,
        title = {Ein Job f�r Profis},
        author = {Ronald Miller},
        journal = {Geb�udetechnik im Einzelhandel},
        year = 2003,
        pdf = {maris\Mill03.pdf},
	biburl = {http://www.bibsonomy.org/bibtex/2b75f5d5b6967f27b29f8aa609aec68f9/michael},
	keywords = {maris}
}

@inbook{HoKR04,
        title = {Konfiguration und Koordination internationaler Dienstleistungsunternehmen},
        author = {Dirk Holtbrügge and Markus G Kittler and David Rygl},
        chapter = 2,
        pages = {159-182},
        publisher = {Gabler},
        year = 2004,
        timestamp = {2006.10.17},
	owner = {prilla},
	biburl = {http://www.bibsonomy.org/bibtex/22b5641aa26b09644a2b9ab9d12255e6d/michael},
	keywords = {maris services}
}

@inbook{Flie04,
        title = {Länderübergreifende Organisation von Dienstleistungsprozesse},
        author = {Sabine Flie�?},
        chapter = 3,
        pages = {183-214},
        publisher = {Gabler},
        year = 2004,
        timestamp = {2006.10.17},
	owner = {prilla},
	biburl = {http://www.bibsonomy.org/bibtex/2ee16c0ee034262f28538f09021022653/michael},
	keywords = {maris services}
}

@inproceedings{DoHe04,
        title = {Internationalisierungsstrategien von Dienstleistungsunternehmen},
        author = {Jörg Dolski and Arnold Hermanns},
        booktitle = {Management internationaler Dienstleistungen},
        chapter = 2,
        editor = {Marco A. Giardini and H Dieter Dalhoff},
        pages = {85-110},
        publisher = {Gabler},
        year = 2004,
        timestamp = {2006.10.12},
	owner = {prilla},
	biburl = {http://www.bibsonomy.org/bibtex/26c346db25aee6b29ea179b0aef018578/michael},
	keywords = {services maris softwareengineering}
}

@article{BoeLK05,
        title = {Modellierung von Prozessschnittstellen modularer Servicearchitekturen},
        author = {T. B�hmann and K.U. Loser and H. Krcmar},
        journal = {Konzepte f�r das Service Engineering. Physica, Heidelberg, S},
        pages = {167-186},
        publisher = {Springer},
        year = 2005,
        biburl = {http://www.bibsonomy.org/bibtex/2d7af42741cbe1667277166bedd453080/michael},
	keywords = {maris services,}
}

@book{BuSc03,
        title = {Service Engineering. Entwicklung und Gestaltung innovativer Dienstleistungen.},
        author = {Hans-Jörg Bullinger and August-Wilhelm Scheer},
        editor = {Hans-Jörg Bullinger and August-Wilhelm Scheer},
        pages = {3-18},
        publisher = {Springer},
        year = 2003,
        timestamp = {2006.10.12},
	owner = {prilla},
	biburl = {http://www.bibsonomy.org/bibtex/20a747130a7e2e42d777d74e5c62e0e54/michael},
	keywords = {maris serviceengineering services toscan}
}

@inbook{BuMe01,
        title = {Handbuch Dienstleistungsmanagement},
        author = {Hans-J�rg Bullinger and Thomas Meiren},
        chapter = {Service Engineering - Entwicklung und Gestaltung von Dienstleistungen},
        editor = {Manfred Bruhn and Heribert Meffert},
        pages = {151-175},
        publisher = {Gabler},
        year = 2001,
        timestamp = {2007.05.24},
	biburl = {http://www.bibsonomy.org/bibtex/2434d1e27ddcaeac24ca316db991eb716/michael},
	keywords = {maris services,}
}