%0 Book %1 HileThe1991 %A Hiles, Andrew %C Oxford %D 1991 %I Elsevier Advanced Technology %K literatur unwichtig %T The complete guide to IT service level agreements %@ 1-85617-063-2

@book{HileThe1991, added-at = {2012-08-12T18:38:47.000+0200}, address = {Oxford}, author = {Hiles, Andrew}, biburl = {https://www.bibsonomy.org/bibtex/2ce2fc07403cc65f79a7be26a811e9fbc/fgimpel}, description = {KUG Recherche-Portal}, interhash = {0101c833b6f81e7ae0386995c01af05e}, intrahash = {ce2fc07403cc65f79a7be26a811e9fbc}, isbn = {1-85617-063-2}, keywords = {literatur unwichtig}, publisher = {Elsevier Advanced Technology}, timestamp = {2012-08-13T13:25:24.000+0200}, title = {The complete guide to IT service level agreements}, year = 1991 }