Article,
Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory
Journal of Management, 17 (3): 643--663 (September 1991)
DOI: 10.1177/014920639101700307
Abstract
Ten conditions of trust were suggested by 84 interviews of managers,
and two previous studies of managerial trust. Statements made in
the interviews and the studies were used to develop a content theory
of trust conditions and derive scales measuring them. The scales
were generated with an iterative procedure using a total of 1531
management students. The scales were assessed for homogeneity, reliability,
and validity with several samples: 180 managers and 173 of their
subordinates, 111 machine operators, and four different samples of
management students (n = 380, n = 129, n = 290, and n = 132). Construct
validity was supported by showing that the scale measures behaved
as hypothesized with respect to measures of other variables, a manipulation
of expectations, and the reciprocity of trust in vertical dyads.
