%0 Journal Article %1 journals/jossr/Cater-SteelL14 %A Cater-Steel, Aileen %A Lepmets, Marion %D 2014 %J J. Serv. Sci. Res. %K dblp %N 1 %P 125-147 %T Measuring IT service quality: evaluation of IT service quality measurement framework in industry. %U http://dblp.uni-trier.de/db/journals/jossr/jossr6.html#Cater-SteelL14 %V 6

@article{journals/jossr/Cater-SteelL14, added-at = {2020-04-25T00:00:00.000+0200}, author = {Cater-Steel, Aileen and Lepmets, Marion}, biburl = {https://www.bibsonomy.org/bibtex/2677e6f60fc58492459dc85fd3b8db1d7/dblp}, ee = {https://doi.org/10.1007/s12927-014-0005-5}, interhash = {091e8124f511187ee43d13053e3434c2}, intrahash = {677e6f60fc58492459dc85fd3b8db1d7}, journal = {J. Serv. Sci. Res.}, keywords = {dblp}, number = 1, pages = {125-147}, timestamp = {2020-04-28T12:17:28.000+0200}, title = {Measuring IT service quality: evaluation of IT service quality measurement framework in industry.}, url = {http://dblp.uni-trier.de/db/journals/jossr/jossr6.html#Cater-SteelL14}, volume = 6, year = 2014 }