%0 Conference Paper %1 perry942 %A Perry, Mark %A Nilsson, Arne %D 1994 %K itc itc14 %P 1023-1032 %T Performance Modeling of Automatic Call Distributors: Operator Service Staffing with Herogeneous Positions

@inproceedings{perry942, added-at = {2016-07-12T15:23:48.000+0200}, author = {Perry, Mark and Nilsson, Arne}, biburl = {https://www.bibsonomy.org/bibtex/277fecb2cc6c46553fc27342c40e9a3b4/itc}, interhash = {2299839741cd364c0c39d0f6df54f1a3}, intrahash = {77fecb2cc6c46553fc27342c40e9a3b4}, keywords = {itc itc14}, pages = {1023-1032}, timestamp = {2020-04-30T18:17:29.000+0200}, title = {Performance Modeling of Automatic Call Distributors: Operator Service Staffing with Herogeneous Positions}, year = 1994 }