%0 Journal Article %1 CJAS:CJAS151 %A Chartier, Anne %A Banville, Claude %A Landry, Maurice %D 2010 %I John Wiley & Sons, Ltd. %J Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration %K M15 computing crisis development intervention management of problem project strategies tailored unstructured %N 2 %P 149-160 %R 10.1002/cjas.151 %T Crisis management in information system projects: lessons of a case study %U http://dx.doi.org/10.1002/cjas.151 %V 27 %X This case study is reflective of the action-research perspective documents applied in an intervention to manage a crisis during an information technology development project. The aim was to better understand how tools used to solve unstructured problems might help resolve such crises. The development and implementation of an intervention utilizing multiple tools is described. As a result of the intervention, a shared meaning of the crisis emerged among the major stakeholders along with a consensus as to appropriate solutions and action steps. Work on the project resumed to the satisfaction of management. Recommendations for future research are offered. Copyright © 2010 ASAC. Published by John Wiley & Sons, Ltd.

@article{CJAS:CJAS151, abstract = {This case study is reflective of the action-research perspective documents applied in an intervention to manage a crisis during an information technology development project. The aim was to better understand how tools used to solve unstructured problems might help resolve such crises. The development and implementation of an intervention utilizing multiple tools is described. As a result of the intervention, a shared meaning of the crisis emerged among the major stakeholders along with a consensus as to appropriate solutions and action steps. Work on the project resumed to the satisfaction of management. Recommendations for future research are offered. Copyright © 2010 ASAC. Published by John Wiley & Sons, Ltd.}, added-at = {2014-05-19T16:44:42.000+0200}, author = {Chartier, Anne and Banville, Claude and Landry, Maurice}, biburl = {https://www.bibsonomy.org/bibtex/292e93f8d50f78b40a3fc872000e62245/certae}, doi = {10.1002/cjas.151}, interhash = {2b127dd5abfcb6ccbd0011e3974dba06}, intrahash = {92e93f8d50f78b40a3fc872000e62245}, issn = {1936-4490}, journal = {Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration}, keywords = {M15 computing crisis development intervention management of problem project strategies tailored unstructured}, number = 2, pages = {149-160}, publisher = {John Wiley & Sons, Ltd.}, timestamp = {2014-05-19T16:44:42.000+0200}, title = {Crisis management in information system projects: lessons of a case study}, url = {http://dx.doi.org/10.1002/cjas.151}, volume = 27, year = 2010 }