%0 Book %1 GVK23026946X %A Schröder, Martin %B DUV %C Wiesbaden %D 1997 %I DUV u. a. %K Informationssystem Kundendienst Marketing Prozessmanagement %T Informationsverarbeitung im Kundendienst %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+23026946X&sourceid=fbw_bibsonomy %@ 3824403315

@book{GVK23026946X, added-at = {2009-08-21T10:51:32.000+0200}, address = {Wiesbaden}, author = {Schröder, {Martin}}, biburl = {https://www.bibsonomy.org/bibtex/2aa195261f6d839e858f67978ff6a618c/fbw_hannover}, interhash = {3468727155d86ec4f5b72abe93761527}, intrahash = {aa195261f6d839e858f67978ff6a618c}, isbn = {3824403315}, keywords = {Informationssystem Kundendienst Marketing Prozessmanagement}, pagetotal = {XI, 159}, ppn_gvk = {23026946X}, publisher = {DUV [u. a.]}, series = {DUV}, subtitle = {Einsatz- und Gestaltungsmöglichkeiten}, timestamp = {2009-08-21T10:57:58.000+0200}, title = {Informationsverarbeitung im Kundendienst}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+23026946X&sourceid=fbw_bibsonomy}, year = 1997 }