%0 Conference Paper %1 Mesquita2011 %A Mesquita, Alberto Goncalves %B V Encuentro Ibérico EDICIC %C Badajoz %D 2011 %I Universidad de Extremadura. Facultad de Biblioteconom\'ıa y Documentación %K DH. Education.,IJ. Reference Special libraries.,GH. work.,Referencia Servicios_digitales %T Servicos de referência: do tradicional ao digital nas bibliotecas dos institutos politécnicos públicos em Portugal %U http://eprints.rclis.org/23082/1/Servicos de referência, do tradicional ao digital nas bibliotecas dos institutos politécnicos.pdf %X The developments of information and communication technologies shape the way libraries, and more specifically higher education libraries, are organized and provide their services. The traditional reference service is reinvented in a digital component. The awareness of the advantages and the importance of this service availability today and predictably in the future, suggest the reflection on current reference service situation in Polytechnic Institutes, and the contribution to its knowledge and development. In the empirical part of this study a survey was sent to all Polytechnic Institute libraries and its schools. The research is based on the reference services which Polytechnic Public Higher Education libraries provide, even if almost all institutions assume having one or two active reference services, these being identified, often, as traditional or digital. This mediation of the information professional has not been neglected in the digital reference service. The analysis of the collected enquiries' results showed that, despite almost all the libraries which filled them have a Traditional Reference Service, only very few provide digital reference services.

@inproceedings{Mesquita2011, abstract = {The developments of information and communication technologies shape the way libraries, and more specifically higher education libraries, are organized and provide their services. The traditional reference service is reinvented in a digital component. The awareness of the advantages and the importance of this service availability today and predictably in the future, suggest the reflection on current reference service situation in Polytechnic Institutes, and the contribution to its knowledge and development. In the empirical part of this study a survey was sent to all Polytechnic Institute libraries and its schools. The research is based on the reference services which Polytechnic Public Higher Education libraries provide, even if almost all institutions assume having one or two active reference services, these being identified, often, as traditional or digital. This mediation of the information professional has not been neglected in the digital reference service. The analysis of the collected enquiries' results showed that, despite almost all the libraries which filled them have a Traditional Reference Service, only very few provide digital reference services.}, added-at = {2015-05-04T22:06:34.000+0200}, address = {Badajoz}, author = {Mesquita, Alberto Gon\c{c}alves}, biburl = {https://www.bibsonomy.org/bibtex/2aad2cd0e015284418725319c63197125/merlo}, booktitle = {V Encuentro Ib\'{e}rico EDICIC}, interhash = {6880296701938eefed3ff2f43f101cbb}, intrahash = {aad2cd0e015284418725319c63197125}, keywords = {DH. Education.,IJ. Reference Special libraries.,GH. work.,Referencia Servicios_digitales}, mendeley-tags = {Referencia digital}, month = may, publisher = {Universidad de Extremadura. Facultad de Biblioteconom\'{\i}a y Documentaci\'{o}n}, timestamp = {2015-05-05T02:23:55.000+0200}, title = {{Servi\c{c}os de refer\^{e}ncia: do tradicional ao digital nas bibliotecas dos institutos polit\'{e}cnicos p\'{u}blicos em Portugal}}, url = {http://eprints.rclis.org/23082/1/Servi\c{c}os de refer\^{e}ncia, do tradicional ao digital nas bibliotecas dos institutos polit\'{e}cnicos.pdf}, year = 2011 }