Informing Customers by Means of Digital Product Memories
A. Kröner, P. Gebhard, L. Spassova, G. Kahl, and M. Schmitz. Workshops Proceedings of the 5th International Conference on Intelligent Environments, volume 4 of Ambient Intelligence and Smart Environments, page 21--26. Amsterdam, IOS Press, (2009)
The continuous collection of digital information via smart labels attached to physical objects is a promising way to support information availability across all stages of a product's lifecycle. Since such digital product memories may contain a vast amount of heterogeneous data, we expect a strong demand for user support in tasks related to information retrieval and discovery. In this article, we focus on the interaction between consumers and digital product memories in a retail scenario. On the basis of several prototype implementations, we summarize various ways of retrieving and presenting product-related information with the goal to shed some light upon aspects of relevance for the interaction between users and object memories in general.