%0 Journal Article %1 journals/msom/GansKM03 %A Gans, Noah %A Koole, Ger %A Mandelbaum, Avishai %D 2003 %J Manuf. Serv. Oper. Manag. %K dblp %N 2 %P 79-141 %T Telephone Call Centers: Tutorial, Review, and Research Prospects. %U http://dblp.uni-trier.de/db/journals/msom/msom5.html#GansKM03 %V 5

@article{journals/msom/GansKM03, added-at = {2020-10-01T00:00:00.000+0200}, author = {Gans, Noah and Koole, Ger and Mandelbaum, Avishai}, biburl = {https://www.bibsonomy.org/bibtex/2db6c2428fbf7dbcec59425d8b73e57ca/dblp}, ee = {https://www.wikidata.org/entity/Q56041060}, interhash = {7bb56bf8477c2cfac7b831033cbd0392}, intrahash = {db6c2428fbf7dbcec59425d8b73e57ca}, journal = {Manuf. Serv. Oper. Manag.}, keywords = {dblp}, number = 2, pages = {79-141}, timestamp = {2020-10-02T11:38:06.000+0200}, title = {Telephone Call Centers: Tutorial, Review, and Research Prospects.}, url = {http://dblp.uni-trier.de/db/journals/msom/msom5.html#GansKM03}, volume = 5, year = 2003 }