%0 Conference Paper %1 conf/spice/OrtaR16 %A Orta, Elena %A Ruiz, Mercedes %B SPICE %D 2016 %E Clarke, Paul M. %E O'Connor, Rory V. %E Rout, Terry %E Dorling, Alec %I Springer %K dblp %P 84-97 %T A Simulation and Gamification Approach for IT Service Management Improvement. %U http://dblp.uni-trier.de/db/conf/spice/spice2016.html#OrtaR16 %V 609 %@ 978-3-319-38979-0

@inproceedings{conf/spice/OrtaR16, added-at = {2019-10-19T00:00:00.000+0200}, author = {Orta, Elena and Ruiz, Mercedes}, biburl = {https://www.bibsonomy.org/bibtex/2dfc25e85ca043a281b735011389fd306/dblp}, booktitle = {SPICE}, crossref = {conf/spice/2016}, editor = {Clarke, Paul M. and O'Connor, Rory V. and Rout, Terry and Dorling, Alec}, ee = {https://doi.org/10.1007/978-3-319-38980-6_7}, interhash = {7e2f2cd99c07640c9377bbbc00fcf3b5}, intrahash = {dfc25e85ca043a281b735011389fd306}, isbn = {978-3-319-38979-0}, keywords = {dblp}, pages = {84-97}, publisher = {Springer}, series = {Communications in Computer and Information Science}, timestamp = {2019-10-22T13:58:33.000+0200}, title = {A Simulation and Gamification Approach for IT Service Management Improvement.}, url = {http://dblp.uni-trier.de/db/conf/spice/spice2016.html#OrtaR16}, volume = 609, year = 2016 }