%0 Journal Article %1 journals/bpmj/TrkmanMVG15 %A Trkman, Peter %A Mertens, Willem %A Viaene, Stijn %A Gemmel, Paul %D 2015 %J Business Proc. Manag. Journal %K dblp %N 2 %P 250-266 %T From business process management to customer process management. %U http://dblp.uni-trier.de/db/journals/bpmj/bpmj21.html#TrkmanMVG15 %V 21

@article{journals/bpmj/TrkmanMVG15, added-at = {2019-09-25T00:00:00.000+0200}, author = {Trkman, Peter and Mertens, Willem and Viaene, Stijn and Gemmel, Paul}, biburl = {https://www.bibsonomy.org/bibtex/272c166bc5ca69c88ad31351d45273698/dblp}, ee = {https://www.wikidata.org/entity/Q61044343}, interhash = {8c28903a83030d9a1dcadc7a3fbe06df}, intrahash = {72c166bc5ca69c88ad31351d45273698}, journal = {Business Proc. Manag. Journal}, keywords = {dblp}, number = 2, pages = {250-266}, timestamp = {2019-09-26T12:06:00.000+0200}, title = {From business process management to customer process management.}, url = {http://dblp.uni-trier.de/db/journals/bpmj/bpmj21.html#TrkmanMVG15}, volume = 21, year = 2015 }