%0 Conference Paper %1 Thieme.2014 %A Thieme, Michael %A Meyer, Lars-Peter %A Meyer, Kyrill %A Zinke, Christian %B Advances in The Human Side of Service Engineering %D 2014 %E Freund, Louis %E Cellary, Wojciech %K group-sesat lars-peter.meyer zinke %T Model synchronization in socio technical service systems %X Integrated product-service systems become complex sociotechnical services consisting of human and technological components. Existing management approaches are limited as they neglect changing resources and processes during the service lifecycle. The lack of proper procedures and methods going beyond the initial service engineering leads towards unsystematic and low-quality services. This contribution addresses this gap between the real service processes and the underlying service model. The paper will describe a 4-steps procedure model, which defines a framework for synchronization routines in sociotechnical service systems. The methodic approach focuses on the definition and integration of synchronization procedures in addition to standard service development. Besides the theoretical basis, we demonstrate the practicability with a case study.

@inproceedings{Thieme.2014, abstract = {Integrated product-service systems become complex sociotechnical services consisting of human and technological components. Existing management approaches are limited as they neglect changing resources and processes during the service lifecycle. The lack of proper procedures and methods going beyond the initial service engineering leads towards unsystematic and low-quality services. This contribution addresses this gap between the real service processes and the underlying service model. The paper will describe a 4-steps procedure model, which defines a framework for synchronization routines in sociotechnical service systems. The methodic approach focuses on the definition and integration of synchronization procedures in addition to standard service development. Besides the theoretical basis, we demonstrate the practicability with a case study.}, added-at = {2020-12-17T09:37:40.000+0100}, author = {Thieme, Michael and Meyer, Lars-Peter and Meyer, Kyrill and Zinke, Christian}, biburl = {https://www.bibsonomy.org/bibtex/2d9c39f12da806e0b21266fdefa04466c/zinke}, booktitle = {Advances in The Human Side of Service Engineering}, editor = {Freund, Louis and Cellary, Wojciech}, interhash = {ccef41d53bbf7a6a30b3fec896c216a5}, intrahash = {d9c39f12da806e0b21266fdefa04466c}, keywords = {group-sesat lars-peter.meyer zinke}, organization = {AHFE}, timestamp = {2020-12-17T09:37:53.000+0100}, title = {Model synchronization in socio technical service systems}, year = 2014 }