%0 Journal Article %1 journals/eswa/LeongHLO15 %A Leong, Lai-Ying %A Hew, Teck-Soon %A Lee, Voon-Hsien %A Ooi, Keng-Boon %D 2015 %J Expert Syst. Appl. %K dblp %N 19 %P 6620-6634 %T An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline. %U http://dblp.uni-trier.de/db/journals/eswa/eswa42.html#LeongHLO15 %V 42

@article{journals/eswa/LeongHLO15, added-at = {2019-10-19T00:00:00.000+0200}, author = {Leong, Lai-Ying and Hew, Teck-Soon and Lee, Voon-Hsien and Ooi, Keng-Boon}, biburl = {https://www.bibsonomy.org/bibtex/28cb668d83d86b268d394a16df7a4ba3b/dblp}, ee = {https://doi.org/10.1016/j.eswa.2015.04.043}, interhash = {def838e714d8502cddae3f8aedef9a95}, intrahash = {8cb668d83d86b268d394a16df7a4ba3b}, journal = {Expert Syst. Appl.}, keywords = {dblp}, number = 19, pages = {6620-6634}, timestamp = {2019-10-22T11:40:21.000+0200}, title = {An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline.}, url = {http://dblp.uni-trier.de/db/journals/eswa/eswa42.html#LeongHLO15}, volume = 42, year = 2015 }