%0 Journal Article %1 Liu2011345 %A Liu, Brooke Fisher %A Austin, Lucinda %A Jin, Yan %D 2011 %J Public Relations Review %K communication company crisis %N 4 %P 345 - 353 %R http://dx.doi.org/10.1016/j.pubrev.2011.08.004 %T How publics respond to crisis communication strategies: The interplay of information form and source %U http://www.sciencedirect.com/science/article/pii/S0363811111000956 %V 37 %X Through an experiment with 162 college students this study empirically evaluates an emerging communication model: the social-mediated crisis communication model (SMCC). As part of a series of studies testing the \SMCC\ model, this study focuses on two of the \SMCC\ model's components: the effects of crisis information form (traditional media, social media, and word-of-mouth) and source (third party and organization) on publics’ acceptance of crisis response strategies and publics’ crisis emotions. The findings clearly indicate the importance of strategically matching crisis information form and source when organizations respond to crises. In addition, the selection of crisis information form and source affects publics’ attribution independent and dependent emotions.

@article{Liu2011345, abstract = {Through an experiment with 162 college students this study empirically evaluates an emerging communication model: the social-mediated crisis communication model (SMCC). As part of a series of studies testing the \{SMCC\} model, this study focuses on two of the \{SMCC\} model's components: the effects of crisis information form (traditional media, social media, and word-of-mouth) and source (third party and organization) on publics’ acceptance of crisis response strategies and publics’ crisis emotions. The findings clearly indicate the importance of strategically matching crisis information form and source when organizations respond to crises. In addition, the selection of crisis information form and source affects publics’ attribution independent and dependent emotions. }, added-at = {2016-02-10T23:42:36.000+0100}, author = {Liu, Brooke Fisher and Austin, Lucinda and Jin, Yan}, biburl = {https://www.bibsonomy.org/bibtex/2cb5de907a4d94229ebb6a1e6f3898470/asmelash}, description = {How publics respond to crisis communication strategies: The interplay of information form and source}, doi = {http://dx.doi.org/10.1016/j.pubrev.2011.08.004}, interhash = {e9030d6825e5829407606004719d1a96}, intrahash = {cb5de907a4d94229ebb6a1e6f3898470}, issn = {0363-8111}, journal = {Public Relations Review }, keywords = {communication company crisis}, number = 4, pages = {345 - 353}, timestamp = {2016-02-10T23:42:36.000+0100}, title = {How publics respond to crisis communication strategies: The interplay of information form and source }, url = {http://www.sciencedirect.com/science/article/pii/S0363811111000956}, volume = 37, year = 2011 }