%0 Journal Article %1 journals/cscw/MartinORR07 %A Martin, David B. %A O'Neill, Jacki %A Randall, David %A Rouncefield, Mark %D 2007 %J Comput. Support. Cooperative Work. %K %N 3 %P 231-264 %T How Can I Help You? Call Centres, Classification Work and Coordination. %U http://dblp.uni-trier.de/db/journals/cscw/cscw16.html#MartinORR07 %V 16

@article{journals/cscw/MartinORR07, added-at = {2023-12-14T15:33:28.000+0100}, author = {Martin, David B. and O'Neill, Jacki and Randall, David and Rouncefield, Mark}, biburl = {https://www.bibsonomy.org/bibtex/257144b23ed2ea31112122dcb5acecf8f/admin}, ee = {https://doi.org/10.1007/s10606-007-9045-4}, interhash = {ec9c902f89a8d60b3f8a6b03b2ebd4a4}, intrahash = {57144b23ed2ea31112122dcb5acecf8f}, journal = {Comput. Support. Cooperative Work.}, keywords = {}, number = 3, pages = {231-264}, timestamp = {2023-12-14T15:33:28.000+0100}, title = {How Can I Help You? Call Centres, Classification Work and Coordination.}, url = {http://dblp.uni-trier.de/db/journals/cscw/cscw16.html#MartinORR07}, volume = 16, year = 2007 }