@incollection{KNICOP_1,
title = {Understanding the Benefits and Impact of Communities of Practice},
address = {Hershey, PA},
author = {David R. Millen Michael A. Fontaine},
booktitle = {Knowledge Networks: Innovation through Communities of Practice},
chapter = {1},
editor = {Paul Hildreth and Chris Kimble},
pages = {1--13},
publisher = {IGI Global},
url = {http://www.chris-kimble.com/KNICOP/Chapters/Chapter_1.html},
year = {2004},
description = {KNICOP},
abstract = {Organizations are increasingly providing Communities of Practice with resources to improve the exchange and flow of knowledge and information. However, as with any other significant investment, managers are naturally interested in, and are frequently called upon to justify, the impact that these communities have on individual performance, overall productivity and the bottom line. In this chapter, we present the results of work with thirteen Communities of Practice focusing on how managers can collect community benefits via serious anecdotes and measure the impact that communities have on time use in knowledge work activities and on individual, community and organizational benefits.},
keywords = {Benefits Change_Management CoP Community_Building Community_of_Practice Cost_Benefits_Analysis Ethnographic_Study Explicit_Knowledge Finance Human_Resources Information_Value KM Knowledge_Management Knowledge_Utilization Management_Issues Organizational_Effectiveness Organizational_Knowledge Organizational_Learning SNA Social_Capital Social_Network_Analysis Social_Networks Tacit_Knowledge Virtual_Organizations Virtual_Teams }
}
::