@inproceedings{conf/tapia/HampshireM05,
title = {Variational optimization for call center staffing.},
author = {Robert C. Hampshire and William A. Massey},
booktitle = {Richard Tapia Celebration of Diversity in Computing Conference},
crossref = {conf/tapia/2005},
editor = {Pamela J. Williams and Mark A. Friedman},
pages = {4-6},
publisher = {ACM},
url = {http://dblp.uni-trier.de/db/conf/tapia/tapia2005.html#HampshireM05},
year = {2005},
description = {dblp},
ee = {http://doi.acm.org/10.1145/1095242.1095245}, isbn = {1-59593-257-7}, date = {2006-02-15},
keywords = {dblp }
}
::