@book{3834801798,
title = {Prozesse optimieren mit ITIL},
author = {Helmut Schiefer and Erik Schitterer},
edition = {1},
publisher = {Vieweg},
url = {http://www.amazon.de/gp/redirect.html%3FASIN=3834801798%26tag=ws%26lcode=xm2%26cID=2025%26ccmID=165953%26location=/o/ASIN/3834801798%253FSubscriptionId=13CT5CVB80YFWJEPWS02},
year = {2006},
description = {Amazon.de: Prozesse optimieren mit ITIL: Helmut Schiefer,Erik Schitterer: Bücher},
ean = {9783834801791}, asin = {3834801798}, isbn = {3834801798},
keywords = {Prozessoptimierung diplom prozess }
}
::