@inproceedings{KuLH05,
title = {Im Spannungsfeld zwischen formalen und informellen Aspekten: Modellierung
von Dienstleistingsprozessen mit SeeMe},
author = {Gabriele Kunau and Kai-Uwe Loser and Thomas Herrmann},
booktitle = {Konzepte für das Service Engineering},
editor = {Thomas Herrmann and Uwe Kleinbeck and Helmut Krcmar},
pages = {149--166},
publisher = {Physiker-Verlag},
year = {2005},
owner = {prilla}, pdf = {modeling\KLH05.pdf}, timestamp = {2006.10.24},
keywords = {modelling seeme serviceengineering services }
}
::