%0 Conference Paper %1 conf/cmg/Olney10 %A Olney, Guy %B Int. CMG Conference %D 2010 %I Computer Measurement Group %K dblp %T Service Management: A Competitive Advantage. %U http://dblp.uni-trier.de/db/conf/cmg/cmg2010.html#Olney10

@inproceedings{conf/cmg/Olney10, added-at = {2019-07-17T00:00:00.000+0200}, author = {Olney, Guy}, biburl = {https://www.bibsonomy.org/bibtex/2733bdbededc3c476ac1794f6332ba68a/dblp}, booktitle = {Int. CMG Conference}, crossref = {conf/cmg/2010}, ee = {http://www.cmg.org/?s2member_file_download=/proceedings/2010/5060.pdf}, interhash = {401a030b6a9865542910cc171e3001fc}, intrahash = {733bdbededc3c476ac1794f6332ba68a}, keywords = {dblp}, publisher = {Computer Measurement Group}, timestamp = {2019-07-18T11:39:57.000+0200}, title = {Service Management: A Competitive Advantage.}, url = {http://dblp.uni-trier.de/db/conf/cmg/cmg2010.html#Olney10}, year = 2010 }