Distributed Developers and the Non-Use of Web 2.0 Technologies: A Proclivity Model
(2012)Abstract
We sought to understand the role that Web 2.0
technologies play in supporting the development of trust in
globally distributed development teams. We found the use of
Web 2.0 technologies to be minimal, with less than 25% of our
participants reporting using them and many reporting the
disadvantages of adopting them. In response, we sought to
understand the factors that led to the use and non-use of these
technologies in distributed development teams. We adopted a
mix of qualitative and quantitative methods to analyze data
collected from 61 interviewees representing all common roles
in systems development. We discovered six factors that
influenced the use and non-use of Web 2.0 technology. We
present a proclivity model to frame our findings as well as our
conclusions about the interrelationships between the results of
our qualitative and quantitative analyses. We also present
implications for the design of collaboration tools, which could
lead to greater support and usage by distributed developers.