Measuring success in outsourced cataloging : a data-driven investigation
Cataloging & Classification Quarterly, 55 (5):
307--317 (July 2017)DOI: 10.1080/01639374.2017.1317309
Abstract
This article investigates the error rates in shelf-ready cataloged monographs from Ingram Coutts Information Services that were received at The University of Western Ontario. Using quality control reports from a period of two years, over 500 cataloging errors were entered into a database organized by frequency, severity, and other factors. With this information, we analyzed the frequency of errors and their root causes. We found that overall error rates are low, and the quality of shelf-ready cataloging has improved since first implementing the outsourcing program.