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msn's BibTeX entry:  

Business Process Change: Reengineering Concepts, Methods and Tools

1995.
Authors: Varun Grover and William J. Kettinger
URL: http://books.google.com/books?id=4zWACat367MC
Tags: business.mgmt cites.pclass info.refs.books research.bizInt.bpm
| URL | BibTeX  
@book{grover95process,
title = {Business Process Change: Reengineering Concepts, Methods and Tools},
author = {Varun Grover and William J. Kettinger},
publisher = {Idea Group Publishing},
url = {http://books.google.com/books?id=4zWACat367MC},
year = {1995},
keywords = {business.mgmt cites.pclass info.refs.books research.bizInt.bpm }
}