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Integrating Motivational Aspects into the Design of Informal Learning Support in Organizations

, , , , , , and . 9th International Conference on Knowledge Management and Knowledge Technologies, September 2-4, 2009, Graz, Austria, (2009)

Abstract

Motivational aspects in knowledge management have so far largely been considered from the perspective of designing and implementing incentives that influence the extrinsic motivation of employees to participate, contribute, share etc. This is increasingly considered problematic so that this contribution takes a more holistic viewpoint by analyzing and systematizing barriers that have an impact on the motivation to engage in knowledge maturing activities. Based on an ethnographic study and targeted semi-structured interviews, a model is presented that decomposes the motivational aspects. Furthermore, it is presented how motivational aspects can be incorporated into the design of learning support systems.

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KunzmannIKNOW09
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