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Complementarity and convergence of heuristic evaluation and usability test: a case study of universal brokerage platform

by: Lai-Chong Law, and Ebba Thora Hvannberg

In: NordiCHI '02: Proceedings of the second Nordic conference on Human-computer interaction New York, NY, USA: ACM (2002) , p. 71--80.

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URL:	http://portal.acm.org/citation.cfm?id=572020.572030&coll=portal&dl=ACM&CFID=60015656&CFTOKEN=56411871
DOI:	10.1145/572020.572030

The aim of this paper is twofold i comparing the effectiveness of two evaluation methods, namely heuristic evaluation and usability testing, as applied to an experimental version of the UNIVERSAL Brokerage Platform UBP, and ii inferring implications from the empirical findings of the usability test. Eight claims derived from previous research works are reviewed with the data of the current study. While the complementarity and convergence of the results yielded by the two methods can be confirmed to a certain extent, no conclusive explication about their divergence can be obtained, especially the issue whether usability problems reported lead to failures in real use. One of the significant implications thus drawn is to conduct meta-analysis on a sufficient number of well-designed and professionally performed empirical works on usability evaluation methods.

Description

Complementarity and convergence of heuristic evaluation and usability test

BibTeX record

@inproceedings{572030,
  abstract = {The aim of this paper is twofold (i) comparing the effectiveness of two evaluation methods, namely heuristic evaluation and usability testing, as applied to an experimental version of the UNIVERSAL Brokerage Platform (UBP), and (ii) inferring implications from the empirical findings of the usability test. Eight claims derived from previous research works are reviewed with the data of the current study. While the complementarity and convergence of the results yielded by the two methods can be confirmed to a certain extent, no conclusive explication about their divergence can be obtained, especially the issue whether usability problems reported lead to failures in real use. One of the significant implications thus drawn is to conduct meta-analysis on a sufficient number of well-designed and professionally performed empirical works on usability evaluation methods.},
  added-at = {2008-11-19T18:16:37.000+0100},
  address = {New York, NY, USA},
  author = {Law, Lai-Chong and Hvannberg, Ebba Thora},
  biburl = {http://www.bibsonomy.org/bibtex/2eddc8101b29e0ec7a5ba11be78be6887/ewomant},
  booktitle = {NordiCHI '02: Proceedings of the second Nordic conference on Human-computer interaction},
  description = {Complementarity and convergence of heuristic evaluation and usability test},
  doi = {http://doi.acm.org/10.1145/572020.572030},
  interhash = {be6080182971c9d9e1e436e4633dcbf1},
  intrahash = {eddc8101b29e0ec7a5ba11be78be6887},
  isbn = {1-58113-616-1},
  keywords = {evaluation heuristic usability usability_testing},
  location = {Aarhus, Denmark},
  pages = {71--80},
  publisher = {ACM},
  timestamp = {2008-11-19T18:16:37.000+0100},
  title = {Complementarity and convergence of heuristic evaluation and usability test: a case study of universal brokerage platform},
  url = {http://portal.acm.org/citation.cfm?id=572020.572030&coll=portal&dl=ACM&CFID=60015656&CFTOKEN=56411871},
  year = 2002
}

Endnote record

%0 Conference Paper
%1 572030
%A Law, Lai-Chong
%A Hvannberg, Ebba Thora
%B NordiCHI '02: Proceedings of the second Nordic conference on Human-computer interaction
%@ 1-58113-616-1
%C New York, NY, USA
%D 2002
%I ACM
%K 
%P 71--80
%T Complementarity and convergence of heuristic evaluation and usability test: a case study of universal brokerage platform
%R http://doi.acm.org/10.1145/572020.572030
%U http://portal.acm.org/citation.cfm?id=572020.572030&coll=portal&dl=ACM&CFID=60015656&CFTOKEN=56411871
%X The aim of this paper is twofold (i) comparing the effectiveness of two evaluation methods, namely heuristic evaluation and usability testing, as applied to an experimental version of the UNIVERSAL Brokerage Platform (UBP), and (ii) inferring implications from the empirical findings of the usability test. Eight claims derived from previous research works are reviewed with the data of the current study. While the complementarity and convergence of the results yielded by the two methods can be confirmed to a certain extent, no conclusive explication about their divergence can be obtained, especially the issue whether usability problems reported lead to failures in real use. One of the significant implications thus drawn is to conduct meta-analysis on a sufficient number of well-designed and professionally performed empirical works on usability evaluation methods.