%0 Journal Article %1 katzenstein00process %A Katzenstein, Gary %A Lerch, F. Javier %C New York, NY, USA %D 2000 %I ACM %J ACM Trans. Inf. Syst. %K research.bizInt.bpm cites.pclass research.is %N 4 %P 383--422 %R http://doi.acm.org/10.1145/358108.358111 %T Beneath the surface of organizational processes: a social representation framework for business process redesign %U http://portal.acm.org/citation.cfm?id=358108.358111 %V 18 %X This paper raises the question, “What is an effective representation framework for organizational process design?�? By combining our knowledge of existing process models with data from a field study, the paper develops criteria for an effective process representation. Using these criteria and the case study, the paper integrates the process redesign and information system literatures to develop a representation framework that captures a process' social context. The paper argues that this social context framework, which represents people's motivations, social relationships, and social constraints, gives redesigners a richer sense of the process and allows process redesigners to simultaneously change social and logistic systems. The paper demonstrates the framework and some of its benefits and limitations.

@article{katzenstein00process, abstract = {This paper raises the question, “What is an effective representation framework for organizational process design?�? By combining our knowledge of existing process models with data from a field study, the paper develops criteria for an effective process representation. Using these criteria and the case study, the paper integrates the process redesign and information system literatures to develop a representation framework that captures a process' social context. The paper argues that this social context framework, which represents people's motivations, social relationships, and social constraints, gives redesigners a richer sense of the process and allows process redesigners to simultaneously change social and logistic systems. The paper demonstrates the framework and some of its benefits and limitations.}, added-at = {2009-06-25T16:51:14.000+0200}, address = {New York, NY, USA}, author = {Katzenstein, Gary and Lerch, F. Javier}, biburl = {https://www.bibsonomy.org/bibtex/2f5bba3432b64451517d7fa585e77df9c/msn}, doi = {http://doi.acm.org/10.1145/358108.358111}, file = {katzenstein00process.pdf:papers\\acmTois\\katzenstein00process.pdf:PDF}, interhash = {ab43e89445245ce8a37443c5f64b8285}, intrahash = {f5bba3432b64451517d7fa585e77df9c}, issn = {1046-8188}, journal = {ACM Trans. Inf. Syst.}, keywords = {research.bizInt.bpm cites.pclass research.is}, number = 4, pages = {383--422}, publisher = {ACM}, timestamp = {2009-06-25T16:51:14.000+0200}, title = {Beneath the surface of organizational processes: a social representation framework for business process redesign}, url = {http://portal.acm.org/citation.cfm?id=358108.358111}, volume = 18, year = 2000 }