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Enhancing the design of web navigation systems: The influence of user disorientation on engagement and performance

MIS Quarterly, 30(3): p661 - 678, 20060901.
Authors: Jane Webster and Jaspreet S. Ahuja
URL: http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=21940328&site=ehost-live
Tags: OpenResearch WWW computer ecommerce internet
Abstract: This paper draws on research from a wide literature base to develop a model relating Web navigation systems, disorientation, engagement, user performance, and intentions. The model is tested in an experimental study examining the effects of one simple and two global navigation systems. Although well-accepted design guidelines were followed for the first global navigation system, it was not superior to the simple system. However, the second global navigation system resulted in lower disorientation than the simple system. Based on the study's results, two design guidelines to govern the development of future Web-based systems are suggested. Readers need a sense of context, of their place within an organization of information. In paper documents this sense of "where you are" is a mixture of graphic and editorial organizational cues supplied by the graphic design of the book, the organization of the text, and the physical sensation of the book as an object. Electronic documents provide no
| URL | BibTeX  
@article{2194032820060901,
title = {Enhancing the design of web navigation systems: The influence of user disorientation on engagement and performance},
author = {Jane Webster and Jaspreet S. Ahuja},
journal = {MIS Quarterly},
number = {3},
pages = {p661 - 678},
url = {http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=21940328&site=ehost-live},
volume = {30},
year = {20060901},
abstract = {This paper draws on research from a wide literature base to develop a model relating Web navigation systems, disorientation, engagement, user performance, and intentions. The model is tested in an experimental study examining the effects of one simple and two global navigation systems. Although well-accepted design guidelines were followed for the first global navigation system, it was not superior to the simple system. However, the second global navigation system resulted in lower disorientation than the simple system. Based on the study's results, two design guidelines to govern the development of future Web-based systems are suggested. Readers need a sense of context, of their place within an organization of information. In paper documents this sense of "where you are" is a mixture of graphic and editorial organizational cues supplied by the graphic design of the book, the organization of the text, and the physical sensation of the book as an object. Electronic documents provide no},
issn = {02767783},
keywords = {OpenResearch WWW computer ecommerce internet }
}